Privacy Policy
RentHub ("we", "us", "our") operates the RentHub app, website and related services (together, the "Service") in Zimbabwe and other markets we support. RentHub is one account for many everyday needs: finding a home, getting a ride or delivery, shopping, hiring a service provider, finding work, booking a stay, exploring places and talking to people. This Privacy Policy explains what information we collect across all of these, how we use it, and the choices you have.
1. Who this policy applies to
This policy applies to everyone who uses any part of RentHub, including if you:
- Homes — browse, save or enquire about rentals and student housing, book viewings, post or answer roommate requests, manage a tenancy, or list property as a landlord, agent or institution;
- HubRide — request rides or deliveries, or drive and operate vehicles as a driver or fleet operator;
- HubMall — shop, place orders, or run a shop and sell products;
- Services — find, follow and rate service providers, or offer your own services;
- HubJobs — browse and apply for jobs, or post jobs as an employer;
- HubTravel and City Guides — explore places, book hotels and lodges, or publish places and stays;
- Messaging and social features — chat, send media and voice notes, make voice calls, join groups, add friends, or find friends from your phone contacts;
- Other features — use AI Search, watch or publish promo videos, take part in rewards such as the spin wheel, leave reviews, or report content;
- work for RentHub or a business on RentHub and use staff tools such as attendance; or
- contact our support team, or visit our website.
2. Information we collect
We collect information only to run and manage the platform, keep it credible and trustworthy for everyone, and prevent fraud and abuse. What we collect depends on which parts of RentHub you use.
Everyone
- Account details — name, phone number, email address, password (stored hashed), profile photo, RentHub ID, and the roles you hold (for example tenant, landlord, driver, seller or provider).
- Identity verification — face photo, national ID or passport, and proof of address where a feature requires it (for example landlords, drivers, sellers, service providers, and some messaging and booking features). Face detection runs on your device to help you take a clear photo.
- Messages and content — messages, media and files you send are stored so they can be delivered and stay in your conversation history across your devices. Reviews, reports and posts you publish are kept as part of the Service. Call history (time and duration) appears in your chat; we do not record the audio of calls.
- Device and technical data — device model, operating system, app version, device identifiers used for account security, push notification tokens, IP address, approximate location derived from your IP address at sign-in, login history, and crash and error reports.
- Usage information — searches, saves, follows, likes, views and similar actions, used to run, secure and improve the Service.
- Online status and typing indicators — whether you are active and when you are typing, shown to the people you chat with.
- Support communications — what you send when you contact us, including support chats and support calls.
Location
- With your permission, your device's precise location — for example to show nearby homes, places, providers and drivers, to set pickup and drop-off points, and to track live trips and deliveries.
- Drivers and operators share their live location while they are online or on a trip, so riders and customers can follow the trip.
- Addresses you type, such as pickup, delivery and property addresses.
You can turn location access off in your device settings. Some features (such as rides and live tracking) will not work without it.
Homes
- Property details, photos, videos, pricing and availability; viewing requests and schedules; tenancy records, bills and rent history; roommate posts; student housing and institution details; and listing performance.
HubRide (rides and deliveries)
- Trip and delivery details — pickup, drop-off, route, times, fare, items being delivered and ratings.
- For drivers and operators — driving licence, vehicle details and photos, number plate, and fleet and staff information.
HubMall (shopping)
- Cart, orders, delivery address, order messages, reviews, likes and shops you follow; proof-of-payment images you upload.
- For sellers — shop details, products, vouchers, promotions and order history.
- If you search by photo, the photo is analysed on your device and a visual description of it may be sent to our search provider to find similar products.
Services
- Provider profiles, offerings, portfolios, documents, availability, followers, saves and ratings.
HubJobs
- Job postings and employer details. When you apply, your application goes to the employer through the contact they provide; employers handle applicant information under their own responsibility.
HubTravel and City Guides
- Stay bookings (dates, guests, rooms and contact details) shared with the hotel or lodge you book; places, photos and stays published by place publishers.
Friends and phone contacts
- If you choose to find friends from your contacts, the phone numbers in your address book are sent to us to check which of them are on RentHub. We use them only for that match and do not store your address book.
- Friends, follows, groups you join and people you block.
AI Search
- Questions you ask and the answers given. To answer, your question and recent conversation may be sent to an AI provider. Please do not include sensitive personal information in AI questions.
Payments and rewards
- Records of payments you make or receive (for example listing slots, features, promotions, credits and orders), wallet and credit balances, and payment statements. Online payments are processed by our payment partners such as Paynow; we do not store full card or mobile money PINs or passwords.
- Rewards and promotions you take part in, such as spin-wheel results.
3. How we use your information
We use personal information for platform management, credibility and safety. Specifically, to:
- create and manage your account and the roles you hold;
- verify identity, approve landlords, drivers, sellers and providers, and reduce fraud;
- show listings, products, providers, jobs, places and stays, including what is near you;
- arrange viewings, tenancies, rides, deliveries, orders, bookings and job applications;
- enable chats, calls, groups, friends and notifications (including message alerts and typing indicators);
- process payments, credits and payouts, and keep financial records;
- provide AI Search and other recommendations;
- handle support requests, reviews, reports and disputes;
- enforce our Terms of Use and keep users safe;
- improve performance, fix issues and develop new features; and
- comply with legal obligations.
4. Legal bases
We process your information where necessary to perform our contract with you (providing the Service), where required by law, where you have given consent (for example location, contacts access, or marketing where enabled), and where we have a legitimate interest that is not overridden by your rights (such as fraud prevention and platform security).
5. How information is shared
We do not sell your personal data. We may share information:
- With the people you deal with — only what is needed for the task. For example: landlords and tenants see booking and tenancy details; riders see their driver's name, photo, vehicle and live location, and drivers see the rider's name, pickup and drop-off; sellers see the buyer's name, order and delivery details; hotels and lodges see your booking; service providers and employers see the details you send them; and people you chat with see your profile, online status and typing indicator.
- Publicly — anything you publish, such as listings, shop and product pages, provider profiles, job posts, places, reviews, promo videos and your public profile, can be seen by other users and visitors.
- With service providers who help us run RentHub under contractual safeguards, including cloud hosting and file storage; email and SMS delivery; push notifications (Apple and Google); maps, places and directions (Google); payment processing (such as Paynow); AI providers used for AI Search; visual search; bot protection on our website; and crash and error reporting.
- For legal and safety reasons — when required by law, to protect rights and safety, or to respond to lawful requests.
- Business transfers — in connection with a merger, acquisition or asset sale, subject to this policy.
6. Storage, security, and retention
We use industry-standard safeguards including encrypted transport (HTTPS), access controls, secure storage for sensitive documents, and screen-capture protection on sensitive screens. Information is kept while your account is active and for a reasonable period afterward where needed for legal, tax, dispute or safety purposes. Live location from trips is kept only as long as needed to run the trip, settle disputes and keep records.
The app stores some data on your device (for example saved items, chat history and settings) so it works quickly and offline. You can clear this by signing out, removing the app, or using your device settings.
7. Your choices and rights
Depending on your location, you may have the right to:
- access or receive a copy of your personal data;
- correct inaccurate information in your profile;
- request deletion of your account, subject to legal retention requirements;
- object to or restrict certain processing; and
- withdraw consent where processing is consent-based.
To make a privacy request, contact RentHub support from your registered email or include your registered phone number so we can verify your identity. To request account deletion, use https://app.zirenthub.com/account-deletion or Account → Delete account in the RentHub app. In-app deletions take effect after a short cancellation window, and every deletion is completed within 90 days. If there are open safety reports about an account, we may pause its deletion (with the account locked) until they are reviewed, up to that limit.
When an account is deleted, your profile, listings and personal details are removed from RentHub. We keep a limited, encrypted record of identifying details (such as name, phone number, email and address) and of any reports about the account for 12 months, accessible only to authorised staff, to prevent fraud, handle safety and abuse cases, and respond to lawful requests. It is then permanently deleted.
8. Children
RentHub is not intended for anyone under 18. We do not knowingly collect personal information from children. Contact us if you believe a minor has provided data and we will delete it.
9. International transfers
Your information may be processed in Zimbabwe and in countries where our infrastructure or service providers operate. We take steps to ensure appropriate protections when data is transferred across borders.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes will be communicated in the app or by email where appropriate. Continued use of RentHub after changes take effect means you accept the updated policy.
11. Contact
Questions about this Privacy Policy or your data: Contact support